FAQ

Do I need an appointment to try on gowns?

Yes, to help us serve you better, please call 604.534.9474 to book your appointment. An appointment guarantees you a change room to try on gowns, otherwise there may be a wait. We try to accommodate walk-ins but are not always able to do so.

How many people can I bring?

We definitely recommend bringing up to a maximum of 4 people with you. Too many people, equals too many opinions. After all, this is all about you! Also on busy days, seating can be limited.

What is your return policy?

As everything we sell is special order, all sales are final. There are no refunds, exchanges or credits on any merchandise.

Do you have plus size gowns?

We currently have approximately 50 bridal gowns in sizes 16-26W in store to try on. They include ball gowns to destination chiffons.

What is your policy on food and drink in store?

Due to the nature of what we do, please do not bring in any food or drink. Save the coffees for after your appointment.

What kinds of gowns do you sell?

We carry bridal gowns, bridesmaids, flowers girls, mother of the bride/groom, prom and evening/cruise wear.

How long is my appointment?

Your bridal appointment is booked for 1.5 hours so please be on time for your appointment.

What is the deposit required to order my gown?

Every gown purchase is required to provide a 50% deposit.

How much do your gowns cost?

We have informal bridal gowns starting at $ 400 and up. The average cost of our bridal gowns is approximately $1200 and ranges up to $3500. We also always have a bridal gown sale rack priced at approximately $699 and under.

How long do your bridal gowns take to order?

Regular delivery on our bridal gowns is 14-18 weeks depending on the designer. Some designers have rush services available for an additional cost.

When is it recommended that I start my alterations on my gown?

It only matters if your dress fits you for your event day, so we recommend starting alterations 6-8 weeks before your event. You will need the bra and the shoes you will be wearing with the dress at every fitting appointment. Please call 2-4 weeks before you want an appointment to book in.

When is the balance of my purchase due?

Your balance is due within 30 days of the dress arriving in store or before alterations are started.

Are alterations costs included in the price of my gown?

Alteration costs are NOT included in the price of your gown. Alterations are an additional cost & will be quoted by our seamstress by appointment only.